Return and Refund Policy
Hassle-Free Returns – 30-Day Policy
If your shoes or insoles don’t meet your expectations, you can return them within 30 days of purchase for a full refund.
Return Conditions:
✅ We accept returns for both defective and non-defective products. Items must be unused, in their original condition, with all tags and accessories included
✅ Free return shipping within the UK (return label included in your package).
✅ International returns: Customers are responsible for return shipping costs as we do not have a return address in Europe.
Defective Product Returns
If you receive a product with a manufacturing defect, follow these steps:
📩 Contact Us Within 7 Days
- Email info@pureshoes.co.uk within 7 days of receiving your order.
- Provide a detailed description of the defect.
- Attach clear photos or videos of the issue.
🛠 Evaluation & Approval
- Our team will review your request and respond within 48 hours.
- If confirmed as defective and irreparable, we will arrange a free return and replacement.
🔄 Free Return & Replacement
- Approved cases will receive a return shipping label at no cost.
- A replacement pair will be sent at no extra charge.
Refunds
💰 Refunds typically process within 3-5 business days after approval.
💳 PayPal refunds are processed immediately upon approval.
💼 Customers must provide proof of return shipment before refunds are issued.
Customer Support
📧 Email: info@Sajdahkit.com
📞 Phone: +44 7441921802
🕘 Hours: Monday to Friday, 9:00 AM - 5:00 PM
We are committed to high-quality products and exceptional customer service. If you have any questions, feel free to reach out!